Terms of Service
These terms apply when you hire Bhavan Consultancy for a website, client portal, booking system, custom web app or care plan. Your written quote or project agreement adds the details for your specific project. If the two ever disagree, the signed quote or agreement wins.
1. Quotes and scope
Before any work starts, we send you a written quote listing what we will build, the price in Canadian dollars, and the expected timeline. Work outside that list is extra. We will always tell you the price of extra work and get your approval before doing it.
2. Payment
- Fixed-price projects: 50% when you approve the quote, and 50% when you approve the finished work, before it goes live.
- Care plans: billed monthly in advance. You can cancel any time, and the plan ends at the end of the month already paid.
- Payments are made by bank transfer in Canadian dollars. Each payment comes with an invoice.
- If a payment is more than 14 days late, we may pause work until it is received.
3. Your part
You give us the text, photos, logos and information needed for your project, and you confirm you have the right to use them. Delays in sending content or feedback can move the delivery date.
4. Changes and revisions
Each project includes two rounds of changes after you see the working demo and two rounds after you see the finished work. More changes are possible at the price we agree in advance.
5. Ownership
When you have paid in full, you own the finished website, its design and its content. Your domain and your customer data are always yours. We may reuse general code and techniques that are not specific to your business, and we may show your project in our portfolio unless you ask us not to.
6. Support after launch
For 30 days after launch, we fix any fault in the work we delivered at no charge. After that, support is available through a care plan or at an agreed price.
7. Third-party services
Your project may rely on outside services such as hosting, email, domain registrars or payment providers. Their own terms and prices apply, and we are not responsible for their outages or price changes. We will tell you which services your project uses.
8. Limits of responsibility
We build carefully and test before launch. Our total responsibility for any claim related to a project is limited to the amount you paid us for that project. We are not responsible for indirect losses such as lost profit. Bhavan Consultancy is a web studio and does not give legal, immigration, tax or financial advice.
9. Ending a project
Either side can end a project with written notice. You pay for the work completed up to that point, and we hand over everything finished so far.
10. Confidentiality
We keep your business information and your customers' information confidential, and use it only for your project. Our Privacy Policy explains how we handle personal information.
11. Governing law
These terms are governed by the laws of India, unless your signed agreement says otherwise. We will always try to settle any disagreement by talking first.