Privacy Policy
This policy explains what personal information Bhavan Consultancy collects, why, and what you can ask us to do with it. We wrote it in plain language. If anything is unclear, email satish@bhavanconsultancy.com.
Who we are
Bhavan Consultancy is an independent web development studio registered as an MSME in India. We build websites, client portals, booking systems and custom web apps for businesses, mainly in Canada. Our privacy contact is Satish Rathor, reachable at satish@bhavanconsultancy.com.
What we collect
- When you use our contact form: your name, business name, email address, current website, and what you need.
- When you email or call us: the details you choose to share with us.
- When you become a client: billing details needed for invoices, and the content you give us for your project.
- When you visit this website: our hosting provider keeps basic technical logs (such as IP address, browser type and pages requested) to keep the site running and secure. We do not use advertising trackers or sell any data.
Why we use it
- To reply to your enquiry and give you the free website review you asked for.
- To prepare quotes, deliver projects, send invoices and provide support.
- To keep our website secure and working.
We only use your information for these purposes. We do not sell, rent or trade it. We will only send you marketing emails if you ask for them, and every such email will let you stop them.
Who we share it with
We use a small number of trusted service providers to run our business:
- Netlify (United States) hosts this website and receives contact form submissions.
- Zoho (India) provides our business email.
- For client projects, the hosting and storage providers agreed with each client in writing.
These providers may store information outside Canada, including in the United States and India. Information stored in another country can be subject to that country's laws. We choose providers that protect data with encryption and access controls.
Your clients' data
When we build a portal or app that stores information about your customers, you remain in control of that information. We access it only to build, maintain and support the system you asked for, and only as agreed with you. Before a project starts, we tell you which provider and region will store the data, and you can choose a Canadian region where the provider offers one.
How long we keep it
We keep enquiry details for up to 24 months unless you become a client. We keep client and billing records for as long as tax and accounting rules require. You can ask us to delete your information at any time, and we will do so unless the law requires us to keep it.
Your rights
You can ask us to show you the personal information we hold about you, correct it, or delete it. You can also withdraw your consent to us contacting you. Email satish@bhavanconsultancy.com and we will reply within 30 days.
If you are in Canada and are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Security
We protect information with encrypted connections, private logins and access limited to the people who need it. No system is perfectly secure, but if a breach ever affected your information, we would tell you promptly.
Changes to this policy
If we change this policy, we will update the date at the top of this page. For major changes, we will tell current clients by email.